Not so SUPER SHUTTLE

Now normally i would not use this space to complain, however I believe it benefits you. Over the past week I went to Houston for a convention. When the group arrived we of course got our bags and waited for the Shuttle. We had previously booked the shuttle to ensure I speedy pick up to get us to the hotel in a timely manner. We waited at the baggage claim for around 2 hours! They claimed to do conventions all of the time, but were not prepared for this one. Some of our group were late to an event because of their lack of preparedness. As our trip was coming to a close we were weary of Super Shuttle and their capability of getting us to our flight on time. We sat and waited for the shuttle in the hotel lobby. A half an hour after the time in which the shuttle was supposed to pick us up we find out they cannot pick us up because they did not have enough shuttles for us. We had to find another form of transportation and we were running late. We needed four taxis all costing of $45 one costing over $60. I would have to say that Super Shuttle is not so "super" after all.